Improvement and development of the Leganto broken link handling
At the moment Alma offers very little to properly handle Leganto broken links via the task-list menu. Once a Broken Link Alert is removed, the information is gone from Alma entirely. The functionality is inadequate as a workflow for library staff when investigating and recording details of our progress in fixing the problem, keeping students informed and statistical reporting.
We would like to see additional functionality :
• Broken Link Alerts to have a more permanent record in Alma and Analytics
• Introduction of additional fields to capture information about the Broken Links - for example broken link status (e.g. reported, under investigation, resolved), ability to note if the student has been informed & by which member of library staff, nature of problem, resolution date.
• Ability to report on these fields in Analytics
• Ability to sort the list of broken links by Reported date on the Edit Citation page.
Kevin Wilson commented
I would like to support this request. It would be incredibly helpful for us to know and demonstrate how quickly we respond to these.
phillips salt commented
It'd be wonderful to see this feature continue to advance. In order to create a case in our collection help reporting system, we would need to be allowed to be have broken link warnings delivered to email. Thanks for sharing good information. I appreciate it.
Patricia Farnan commented
I've just added some votes to this. It would be great to see more improvement in this functionality. We'd like to be able to have broken link alerts sent to email so they can become a ticket in our library support ticketing system.