same comment as for ALMA posting.
ExLibris is currently planning on doing an initial proof of concept trial for chat support in order to evaluate this channel and how suitable it is for our products. Updates to the community will follow as we proceed with this initiative
Very much support this idea. I have always had an account manager with the two ILS vendors I'm experienced with, plus subscriptions in general. It is a much more efficient model.
we are not using analytics fully yet, but anything to do with analytics is very useful