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Randy Oldham

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  1. Fulfillment Network: when a patron loses a book from another institution, allow for automated blocking of that patron at all institutions

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    6 comments  ·  Alma » Collaborative Networks  ·  Admin →
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    Randy Oldham commented  · 

    Semi-related is the ability to pay fines across partners in a consortium. For example, Patron from Institution A incurs a fine/charge for an item borrowed from Institution B (a member institution in the same FN). The fine is owned on the linked-account for that Patron at Institution B. If the Patron presents at Institution A wishing to pay their fine held at Institution B, while the staff at Institution A could click the NETWORK ACTIVITY tab on the patron account in Alma to see the amount owing, the staff member cannot actually reflect the fine payment owned by Institution B. So while Institution can SEE the fine amount, and physically accept payment, they cannot reconcile the charge within ALMA. They've have to manually contact Institution B and let them know that the fine was collected at Institution A and the payment should be reflected on their user account. Also important to note: Institution A would have extra cash/debit/credit in their cash drawer at the end of the night which would be unaccounted for.

    Randy Oldham supported this idea  · 

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