Add a button/method to have Rialto follow-up on an existing order without having to submit a case with support.
Primarily thinking of items that have not been filled after a reasonable amount of time and do not have any updates (i.e. claimed from publisher, not yet published, not yet activated, etc) if there was a button to ask Rialto to provide a status update, this would be great.
Dayle Gorsline
shared this idea
Thank you for your suggestion. The Rialto team is reviewing this idea to determine how it might fit into our future plans. We cannot provide a timeline for these ideas, but be sure to check back often and vote for the ideas you support to receive status and comment updates.
Best,
Heidi Whitehead
Rialto Product Manager
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Jane F
commented
If this could be combined with another enhancement suggestion: https://ideas.exlibrisgroup.com/forums/940011-rialto/suggestions/44950825-add-a-shipping-time-facet-to-marketplace-search-re
We find ordering print items from Canadian publishers in Rialto takes too long (faster going directly and even going through GOBI) and when an item takes too long (or there is no update for weeks) the cancelling process is cumbersome.