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1. Patron notes should be visible for the lending library

   When patrons place requests via Rapido, they can enter further details about the request in the notes field. This is where they enter important additional information about the order, especially in the case of digital requests. This information from the notes field is not transferred to the Lending Library. The field is explicitly used by users as a message to the library, so it is frustrating for both sides that the library does not receive this information.

   Seeing the patron notes is essential for the smooth execution of digital requests, precisely because the Lending Library can’t ask customers directly if something is unclear.

   Please add the patron's note on the lending side in the "Request form (as filled by requester)" and on the Ful Resource Request Slip Letter in the same way as the chapter or page number do.

   See comments for more details.

   When patrons place requests via Rapido, they can enter further details about the request in the notes field. This is where they enter important additional information about the order, especially in the case of digital requests. This information from the notes field is not transferred to the Lending Library. The field is explicitly used by users as a message to the library, so it is frustrating for both sides that the library does not receive this information.

   Seeing the patron notes is essential for the smooth execution of digital requests, precisely because the Lending Library can’t ask customers directly if… more

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   20 comments  ·  Other  ·  Delete…  ·  Admin →
   Closed  ·  AdminMeghann Weldon (Admin, Ex Libris) responded

   When a request can not be filled based on provided information the intended workflow is for lender to perform the bad citation action. The borrower can then make edits to the request, query the patron if needed, or make additional decisions and actions.

2. Elimination of the temporary Rapido items

   Rapido was designed as a classic interlibrary loan tool. The developers have therefore also adopted the tradition of temporary copies for each interlibrary loan item. In SLSP (Swiss library service platform), however, we mainly use Rapido for direct lending (via courier or postal delivery) to our users. Thanks to a shared catalogue (network zone), shared terms of use, lending and item policies, as well as a shared user pool for the entire SLSP, this was already possible without Rapido. Users ordered a copy directly to a desired pick-up library or by post to their private address without a diversion via a "lending library", as was the case with classic interlibrary loan. With the introduction of Rapido, this direct route to the customer was abolished. With the creation of temporary records for each Rapido order, which reach the customer via a Rota, numerous problems arise. Here is a (non-exhaustive) list:
   - The temporary Rapido items inherit only some of the attributes of the original copy. For example, holdings that cannot be borrowed are offered for loan via Rapido because the copy guidelines of temporary copies (e.g. course reserves) are not passed on correctly.
   - Closing dates are not taken into account by the Rapido items.
   - The temporary item receives an artificial barcode that only exists in the system, but not as a real barcode/RFID tag. This makes many "scan in" or RFID functions impossible or leads to incorrect manipulations.
   - When creating the temporary Rapido records, there is asynchrony between the Rapido item and the original item. This leads, for example, to different loan periods and renewal options.
   - Rapido records are suppressed, but they still cause confusion in internal processes, e.g. in acquisitions.
   - When generating statistics and analytics reports, Rapido copies often do not appear or appear twice, so that many reports and statistics have to be regenerated and closely checked.
   
   - Due to the additional detours of the temporary item via the lending library, the borrowing library cannot see the name of the user to whom the copy was lent. This complicates many existing processes (user service, reminders, fines, replacements).

   We therefore ask for the elimination of these temporary items and dummy records, in favour of direct lending to users within the network zone, even beyond the various institution zones, while maintaining the improved transparency of fees and the easy ordering option in the Rapido Tile of PrimoVE.

   Rapido was designed as a classic interlibrary loan tool. The developers have therefore also adopted the tradition of temporary copies for each interlibrary loan item. In SLSP (Swiss library service platform), however, we mainly use Rapido for direct lending (via courier or postal delivery) to our users. Thanks to a shared catalogue (network zone), shared terms of use, lending and item policies, as well as a shared user pool for the entire SLSP, this was already possible without Rapido. Users ordered a copy directly to a desired pick-up library or by post to their private address without a diversion via… more

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
   Closed  ·  AdminJudith Fraenkel (Director of Product Management, Ex Libris) responded

   Hi,

   As communicated during the NERS process, this enhancement cannot be pursued. It is a complete change of Rapido infrastructure and the way the product is working today.

   Thanks for your Idea.

   Best,

   The Rapido team