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20 results found

  1. Request to fix bugs in usage statistics

    There are two bugs in Usage Analytics Section of Usage Statistics.

    1. When I select the Monthly display, the date is incorrect.
    2. There are some overlaps in the graph.

    Please confirm attached document about details.

    Could you fix these bugs?

    4 votes
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →

  2. Problems with the new version of Refworks

    I am writing to you because I have been using Legacy Refworks for more than 12 years for my work as a university professor and researcher in the field of scientific production and bibliometrics.
    It has always been my essential support for managing documents. They have been trying to get us to use the new version of Refworks for several years and have set a deadline for us to use the old version. Years of failed versions that erased all the data I had.
    And now in the new version, since I have to switch to the new version by…

    1 vote
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →

  3. For mac users of Korea, support Hangul RCM

    Now in Korea, mac users are increasing. Many mac users of Korea need the Hangul RCM. Most Koreans are using the Hangul to write document. I look forward to positive reply.

    1 vote
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →

  4. Please make en offline installer of Refworks RCM, .msi or .exe file

    To use Refworks RCM in our enviroment we need to distribute the Word 2019 addin as an .msi or .exe file (from SCCM) as we can't get access Microsoft Store nor use an a local SharePoint solution

    Please make an downloadble installation possibility,

    1 vote
    0 comments  ·  Administrator Tools  ·  Admin →
    Closed  ·  AdminRefworks Admin (Admin, Ex Libris) responded

    Thank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  5. Allow admins to delete deactivated accounts.

    We can deactivate accounts as admin, but we are unable to delete them. Admins should be able to delete accounts.

    I work in an institution that will reuse email addresses once a student leaves; this creates problems re: deactivated accounts in RefWorks. I would like to be able to delete accounts.

    7 votes
    0 comments  ·  Administrator Tools  ·  Admin →

  6. APA7

    Where do I go to get the new update for RefWorks?

    1 vote
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →

  7. Search Databases

    Allow admins to add any databases to the Search Databases feature. For example, EBSCO databases, Gale Databases, Primo, WorldCat, Google Scholar, etc. It is currently limited to Z39.50, which is an old protocol.

    3 votes
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →

  8. Enhanced reporting in New RefWorks

    Please consider enhancing New RefWorks reporting. Either same reporting as Legacy RefWorks, or report break out for the following categories: All Disciplines, All Department, All Roles. Currently we cannot correlate reporting between Legacy RefWorks and New RefWorks.

    1 vote
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →

  9. Sincronización de mis cuentas de refwork inscritas con diferentes nombres

    No logro sincronizar dos cuentas con diferentes nombres y no puedo acceder a mis carpetas en un solo lugar

    1 vote
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →

  10. Being able to display a message to all users when they login

    We made changes to one of our institutional styles and I wanted to have a message show to all users when they login. I am sure there are other things we would want to alert them to changes we have made to RefWorks. Messages could display until the user dismisses them.

    23 votes
    3 comments  ·  Administrator Tools  ·  Admin →
    Closed  ·  AdminRefworks Admin (Admin, Ex Libris) responded

    Thank you for your valuable feedback. We won't be able to address this idea in our planned roadmap.


    This feature is currently available for admins by contacting RefWorks Tech Support.


    We are committed to our users and are focusing on current goals and most requested features.

  11. My University

    Is it possible to insert the OPAC of my Library (Università Cattolica di Milano) in the list of databases?
    Thank you very much
    Giampiero, Università Cattolica di Milano

    1 vote
    0 comments  ·  Administrator Tools  ·  Admin →

  12. Make it possible to restrict users' email address update by admin.

    Administrators of some institutions want the users not to update their email addresses by themselves.

    11 votes
    0 comments  ·  Administrator Tools  ·  Admin →
    Closed  ·  AdminRefworks Admin (Admin, Ex Libris) responded

    Thank you for your valuable feedback. We won't be able to address this idea in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  13. I can not download write n cite in word 2016?!!

    i can not download write n cite on mac word2016? always asks for java to be installed although i have already installed java!!

    1 vote
    0 comments  ·  Administrator Tools  ·  Admin →
    Closed  ·  AdminShalhevet Bar-Asher (VP, Research Information Management, Ex Libris) responded

    For word 2016 on mac RefWorks Citation Manager (RCM) is supported, not Write-n-Cite. Please refer to the following link for details about writing tool and operating system compatibility, and for installation details: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0500_RefWorks_Plugins%3A_Connecting_Your_Browser%2C_Microsoft_Word%2C_and_Google_Docs_to_RefWorks

  14. Administrative reports to support migration from legacy RefWorks to New RefWorks

    Robust reporting is required to performance monitor the migration process from legacy RefWorks to New RefWorks. As both legacy and new RW accounts can co-exist hence why currently it is impossible to determine whether RW account holders have migrated any References from legacy platform to new platform. A migration report should be setup which should determine if any references from the legacy platform to the new platform have been migrated against each account (any new or legacy RW account). Through this, we would be able to analyse which user has migrated the references. Currently, 'Active / inactive' report from the…

    3 votes
    0 comments  ·  Administrator Tools  ·  Admin →

  15. traductor de texto

    incrementar en herramientas o en una pestaña nueva un traductor de textos y documentos

    3 votes
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →

  16. How to change from one old institution account to another?

    1 vote
    0 comments  ·  Administrator Tools  ·  Admin →

  17. Enable analytics to refine display of usage stats by IP range or email domain

    We would like to be able to access usage stats for partner institutions to whom we offer access to RefWorks via our account. This access has been set up using IP address ranges and email domains.

    7 votes
    0 comments  ·  Administrator Tools  ·  Admin →
    Closed  ·  AdminRefworks Admin (Admin, Ex Libris) responded

    We've carefully considered your feedback and have decided not to include this feature as it is not aligned with privacy and product development direction. 

  18. Fix your Mac Word Citation Manager it keeps asking for cookie acceptance while it has already been done

    See above

    1 vote
    0 comments  ·  Administrator Tools  ·  Admin →

  19. Manual Referencing - Editing/Deleting Fields

    It would be useful if fields could be deleted as well as added when editing or compiling a manual reference e.g. Bills – we do not need the Sponsors field as it will add Anon which is not required.

    1 vote
    0 comments  ·  Administrator Tools  ·  Admin →
    Closed  ·  AdminRefworks Admin (Admin, Ex Libris) responded

    Thank you for your valuable feedback. We won't be able to address this in our planned roadmap. We are committed to our users and are focusing on current goals and most requested features.

  20. Admin Views of comments

    Provide the Administrator with the ability to view comments made with documents to prevent malicious and harmful comments

    4 votes
    Closed  ·  0 comments  ·  Administrator Tools  ·  Admin →
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