Skip to content

RefWorks

Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.

We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.

For more information please review our FAQ and guidelines.
For Support related issues please use this form.
Thank you.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

45 results found

  1. Bring back access code so people w/o RefWorks account can edit

    We are happy that public sharing is now available! Except that the option to send an access code so that people without a RefWorks account can edit/make modifications seems to no longer be available. This is something that we used frequently for committee members who don't work here and don't have an account, but still need to collaborate on a document. Please bring back the access code option!

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Delete Documents list

    It would be nice to delete documents that are listed under "Assign to Folder". I have 130 that came in when transitioning from Legacy

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. 2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Have the update notifications give details on compatibility

    I keep getting popups asking me to update on both computers but haven't done so because the last update was actually not compatible with my system. It takes quite a bit of searching to find this info and I can't find whether the new version has fixed the problem.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Está funcionando fatal. La nueva versión no sirve para nada

    Subo los textos completos de los artículos y no me los deja ver.
    Cuando importas un texto completo tarda muchísimo.
    Las carpetas compartidas no funcionan. No sirve para el trabajo en equipo
    Las etiquetas no funcionan
    Todo el trabajo que pasé, es tiempo perdido...
    Por favor, solucionenlo YA

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Make it works

    There are many potential improvements related with notes, how to find words, etc. But I would be happy if, at least, the poor functionalities that it has, could work properly.
    After contacting support service months ago, problems remains the same or even worse.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Citation Style Editor: customize fields more

    In an output-style the field Publish year (date) is listed twice in one reference type. Behind the Short title and behind Place of Publication. The first time it is mentioned, it should end with a parenthesis. The second time not. But it is not possible to define different settings. I think it should be possible to differ. My suggestion is: It should be possible to choose a field, make a copy and give it a new name, for example "Publication date with parenthesis". Then I can edit the field independent from the other field "Publication date".

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Increase number of results we can export at a time from 1000 to at least 1500 or 2000.

    Increase number of results we can export at a time from 1000 to at least 1500 or 2000. When doing systematic reviews for people, there are often large numbers of results and at the moment the absolute limit is 1000 (even though we can view 2000 results). Otherwise we need to send the results in separate files which is extremely time consuming as well as inconvenient both for us and the users.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    RefWorks does not impose export limits. You may export all references in your Project at any time.
    Export times will vary based on number of references selected for export and connection speed.  A library of 150,000 references may take about 30 minutes to export.

  9. Delete pp. from article numbers

    I just realised that RW puts pp. in front of an article number. As far as I know this is not correct.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Opción bases de datos

    En la opción "Buscar en bases de datos" no consigo mi universidad

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Improvement of Citation in Arabic

    We use APA Style 6 for our research
    The Citation in Arabic does not appear correct in Arabic. It is required that only the last name and year are included, but here the full name is included in the citation, but the list of references in Arabic appears well and this applies to references entered manually or downloaded from databases. Please improve the citation in Arabic

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. try to generate a performance: function FIND ( phrases, words, collors, field codes...)

    The idea is to find all you need by using an pertinent function FIND which works with all formats.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Reliability and trustworthiness

    I am working with a folder containg 20k+ references (never again!). The data is locked in to RefWorks because of the size of the folder (never again, as I mention). I am attempting to export .ris files with 1000 items per export.

    Paging through the data, it takes on average 1 minute to move from page to page. If something goes wrong, you cannot maintain your place in the list, the display returns to the beginning, showing 50 per page.

    The export usually downloads a .ris file to the downloads folder. However, frequently, instead, the file isn't doanloaded and instead…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    RefWorks does not impose export limits. You may export all references in your Project at any time.
    Export times will vary based on number of references selected for export and connection speed.  A library of 150,000 references may take about 30 minutes to export.

  15. Cannot use refworks webapp with Chrome anymore

    Cannot use refworks webapp with Chrome anymore. The coockies pop up stays black when I click on Close button

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. How about making Write'n'Cite work?

    It has stopped working. It sometimes appears to let me log on but no references are recognized.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Migrate non-institutional users to new platform

    I created my initial refworks account after I filed my dissertation and was granted a "lifetime" account that is independent of an institution. I would like to migrate to new refworks, but there is not currently support for this type of user -- non-institutional accounts -- to upgrade. Could you please allow us to migrate to new refworks?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Italic function isn't working

    Hi there, for some reason or another, whenever I insert a footnote (in English or in Dutch) the title of the refference doesn't come out in italic. I also am unable to edit this from withing Word. I've tried switching between various citation styles to see if that would fix it, but the issue endures. Could this please be fixed? Thank you kindly.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Folders

    Creating, accessing and reallocating Folders and Subfolders is VERY problematic and frustrating, to say the least!

    Sometimes it works, sometimes not.
    Then when you finally organized your subfolders, and ready to import another citation, your subfolders are no longer there!

    I've about had it with trying.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. APA references for journal articles need correct formatting

    It has been brought to my attention when I submit papers using RefWorks APA style that the references for journal articles are incorrect. The title is italicized, the name of the journal is not there but instead the publisher information is there. There is no volume number, issue number, or page number. I am not going to continue to use RefWorks because I do not trust the quality of the citations. I am spending a lot of time correcting it that I will create the reference myself.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Closed  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base