Support emails, set reply-to field to the user's email
Could you please make it so that when a user submits a feedback/problem/idea the email notifications which it sends has the reply-to field automatically set to the user's email address.
This would allow these emails to be fead into our Helpdesk system and set to reply to the right user.
18
votes
Alistair Spark
shared this idea
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Anonymous
commented
We'd also like to see this implemented. When feedback comes in, our auto-responder is unable to reply. If campusM has concerns that the email will be blocked or marked as spam in our email systems, campusM/ExLibris mail server IPs can be whitelisted so this doesn't happen.