We defined questions that are triggered when a citation is added that has no inventory. Now we have the problem that these questions are always triggered when a user adds items from a reference management system (Mendeley, Zotero, …), even if the library actually owns inventory for these items. This happens because the resource locate process is not initiated when adding items from a reference management system.
The best scenario would of course be that the questions in the “add from reference management system” flow are only triggered when an item is added that meets the criteria. As this scenario is according to Ex Libris unlikely to be realized, it would be an enhancement if the questions would not be triggered at all in this flow.