Stacey van Groll
My feedback
198 results found
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178 votesStacey van Groll
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10 votesStacey van Groll
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19 votes
An error occurred while saving the comment An error occurred while saving the comment Stacey van Groll
commented
I can't edit my idea for unknown reasons, so I'll add here adjustment of September 2022 for VE and November 2022 for Primo BO.
Stacey van Groll
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512 votes
We are investigating the options for enhancing the job reports as part of a general enhancement to the jobs UX, which will then allow gradually deploying report enhancements to the different jobs in Alma.
An error occurred while saving the comment Stacey van Groll
commented
I've just had to submit a case to ask for details of 10 'records with exceptions' for the exact type of job for the original submission from 2016 of Filter set.
I feel like Ex Libris requesting a list of prioritised jobs is quite simply just a stalling technique.
Even if not, there are several jobs listed here already for years now. What is stopping these from being considered that exact prioritised list as requested and just get it done?
It's ridiculous that there is not simply a link we can click on to download a file of these records, and we must instead put in a case.
We all know how bad response times are for cases and my experience is that they are only getting worse. So we have to wait weeks and sometimes even months just for a simple report and in the meantime our work is stalled.
Surely it is a better use of time as a vendor company for Development to do a one-time effort to improve the product so that customers can self-help, rather than pushing the burden of work to Support in a constant stream of requests.An error occurred while saving the comment Stacey van Groll
commented
This is the top voted submission for the Alma Idea Exchange at 329 votes.
Ex Libris states this as the preamble statement for this forum: "We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points."
Despite this stated commitment, there is no response from Ex Libris in the 5 1/2 years since the submission was added.
If there are no plans to deliver this functionality, then the idea should be Closed so everyone knows that Ex Libris will not fulfill it, and gets their votes back, and perhaps consider aiming for certain roadmap commitment via the NERS process.An error occurred while saving the comment Stacey van Groll
commented
As mentioned by others, can Ex Libris please merge these two submissions into one, so that we can see a true picture of the desire for this functionality and don't split our votes?
Right now there are 85 votes on one and 78 on another, putting this underlying idea at 163 votes. From a quick skim of the Top ideas, this would put it in the Top 30.
https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/34532095-access-detailed-error-reports-for-all-jobs
https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/15192714-improve-alma-job-reports-for-failed-recordAn error occurred while saving the comment Stacey van Groll
commented
As mentioned by others, can Ex Libris please merge these two submissions into one, so that we can see a true picture of the desire for this functionality and don't split our votes?
Right now there are 85 votes on one and 78 on another, putting this underlying idea at 163 votes. From a quick skim of the Top ideas, this would put it in the Top 30.
https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/34532095-access-detailed-error-reports-for-all-jobs
https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/15192714-improve-alma-job-reports-for-failed-recordStacey van Groll
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1 vote
An error occurred while saving the comment Stacey van Groll
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Would you be able to provide some example links from your environment?
We're working on transitioning from ezproxy to OpenAthens now and this caught our eye for something to be concerned about, but we're a bit confused without seeing practical examples. -
7 votes
An error occurred while saving the comment Stacey van Groll
commented
The 'Collection' facet can be used to do this for full text active collections, although the names may vary slightly from what the patron expects.
nb I don't understand why this is only requested specifically for Primo VE, which would deliberately exclude Primo customers using Back Office. Of course all Primo customers should benefit from all developments for 'Primo' as a product.
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23 votes
An error occurred while saving the comment Stacey van Groll
commented
My submission is a lot more wordy with a user story, but I think this is the same requested concept that I have entered here: https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/45235477-add-ability-to-save-a-record-with-a-label-while-in
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4 votes
An error occurred while saving the comment Stacey van Groll
commented
This suggestion is of course also relevant and would be of value for Primo customers, not just Primo VE.
Stacey van Groll
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12 votes
An error occurred while saving the comment Stacey van Groll
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This is of course relevant for Primo customers as well, for returning results from CDI.
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9 votes
An error occurred while saving the comment Stacey van Groll
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This is a parity item between Primo (managed by Back Office) and Primo VE (managed by Alma), as there is a checkbox mapping table option to hide Personal Details section in BO.
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5 votes
An error occurred while saving the comment Stacey van Groll
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I agree that this is problematic behaviour. I haven't reported it but in hindsight think I should have given it seems a defect rather than desired intention design. I can't think of any reason why a user cancelling a search , the user continuing in UI to other activities, and then those other activities being disrupted by the search completing regardless would be deliberate. Cancel needs to mean cancel.
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391 votesStacey van Groll
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30 votes
Hello,
We will reach out to the provider and ask for the metadata for this collection.
Thanks,
Tamar Ganor
Content Product ManagerStacey van Groll
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17 votes
An error occurred while saving the comment Stacey van Groll
commented
While not a complete or very quick solution, there is the option to save to My Favourites to export in greater numbers.
The official supported limit is 200, but I've exported over 800 at once.
They can be saved pretty quickly to a label in Favourites for ease of export by changing number of results to 50 and then use the bulk selection option at the top of the results, add label, scroll to bottom, select next page, repeat.
You'd still need to consider the overall search limit of 2,000 in a blended search, so the query must be very targeted and/or faceted from the outset to be a reasonable number. -
80 votesStacey van Groll
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73 votes
An error occurred while saving the comment Stacey van Groll
commented
There has been some display and defect improvement in November 2022 Primo Release, with partial association to my case 05299251.
There was a defect fixed where the the email provided was admin@primo.com, instead of being taken from our E-Mail Addresses mapping table.
And the styling has also been improved.An error occurred while saving the comment Stacey van Groll
commented
We are seeing this issue more recently in scenarios where users are logging in, and also when they use the browser back button after routing via silent login through SSO SAML.
I've opened a case to ask for help, if not with the best case scenario of resolving the error, then at least with improving the terrible dead end error page.
I've been advised as follows:
"Product management has indicated in the past that it is considered an enhancement request. The reasoning is that users are not meant to see the page unless there is an actual problem (such as a SAML misconfiguration), in which case the issue itself is addressed rather than the page.
I understand your situation is a little different, with the page showing up occasionally even though SAML is set up properly. However, not having been able to reproduce this ourselves, I'm afraid we will need a step-by-step scenario representative of a typical use case that can replicate the issue consistently (or at least with high probability) in order to regard this as different from the other cases."
We can replicate the issue consistently from console by opening from SSOService, which is expected to fail as single use, but there is no sign of why users are sometimes directed to end at this single use 200 and in others they are routed correctly.
It is frustrating to receive no further support because an issue cannot be replicated every single time by 'natural' use, but can be replicated consistently by console.
The argument for not fixing the error page to be more meaningful could also be made for any error page ie no-one is "meant" to see an error page.
Ex Libris should fix so that we may support our users better than this when they do occur.Stacey van Groll
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29 votesStacey van Groll
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168 votes
The 'Claimed Returned' action will be available for lost loans. It will change the loan status to 'claimed returned'.
A customer parameter will determine whether the change to claimed returned should trigger a 'Find Item' action (and refund the lost item fees) + change to 'claim return', or only change to 'claim return'.
An error occurred while saving the comment Stacey van Groll
commented
I recently submitted OLH Feedback to ask after what does Ex Libris expect us to do when a patron does not approach the library to state an item is claimed returned until after the loan is at Lost status.
They advised (and updated the documentation) that the recommendation is to make the loan Found first, and then Claimed Returned.
A clunky workaround, but at least there is some indication of how to deal with this until Ex Libris accepts that it is an issue in development currently to have such strictness of automated statuses that we cannot step in and control as library staff when we need to.Stacey van Groll
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1 vote
An error occurred while saving the comment Stacey van Groll
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I hope Ex Libris did not suggest that this be posted to Idea Exchange!
Idea Exchange is for enhancements, not for defects which Ex Libris has not prioritised fixing. -
1 vote
An error occurred while saving the comment Stacey van Groll
commented
You can loan to the new patron without checking in from the original patron, if you allow staff to Override the Block Preference for 'Item is currently on loan by another patron'.
Noting that the gap exists also between Books and Book Chapters where if a Book has the Open Access indicator and included in the facet, this is not inherited by Book Chapters records of this Book, which are still dependent on individual provider to provide this information per record.
Ex Libris advised this as an enhancement request, and they will not document it.