Allow Primo users to report inaccurate metadata on a record directly to Ex Libris
We've had several cases where metadata was incorrect in a Primo record. The user (in several occasions the author of the article) reported the issue to their library, who reported it to us (BIBSYS consortium), and we reported this to Ex Libris.
Once the issue was fixed, after quite some time, the feedback followed the same road, back to the user.
It would be more efficient if metadata issues could be reported directly to the instance actually able to correct them, which is Ex Libris.
The issue would be reported directly by the user in Primo/a salesforce case would be automatically created. Each institution/consortium could configure to which already existing Salesforce account the answer to the case could be sent to. Institutions, and not Ex Libris, would still be in charge of following up with the user. In our case it would be useful to configure both the Salesforce account (BIBSYS consortium's) and who at the specific library would be in charge of following up with the user.
This way, issues would be reported immediately, which would decrease the time necessary to correct them, but Ex Libris would still communicate with the same salesforce users as before.