Alma
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30 results found
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Process type "Lost and Paid" Should Not Be Added To Items After Waiving Their Lost Item Replacement Fees
We discovered that the process type "Lost and Paid" is applied to items whose Lost Replacement Fee has been waived by staff! This is misleading. It means that we have items marked as Lost and Paid where no money has exchanged hands. This can have financial audit/reconciliation implications if a report is generated on this process type without relying on other data to clarify past transactions.
I wonder if Alma could add an additional process type that would better distinguish between lost books that were actually paid for and those whose fee was forgiven by using, for example, "Lost and…
4 votes -
Overdue notifications
If a user has an overdue notification fee the title of the book for which they got the fee is not mentioned in the Titles colum of the Fines tab on the user record. If it was it would help us explain the fine to a user looking for an explanation at the counter. Can this be fixed?
3 votes -
Overdue fine
Overdue fines should not only be configurable for a time period of 1 hour or 1 day maximum, but also for 1 week and 1 month.
3 votes -
Require a better fines and fees summary report
Would like to see an actual report that summarizes the days transactions by transaction type (one line each for fines, lost payments, processing fees, etc., inlcuding the total number of transactions and amounts) in one section and then a summary of transactions by payment method (# of transactions and the total), with a line for the grand total. An itemized list of transactions would not be required as staff generally just need the totals to balance at the end of the day/shift. While something like this can be built in analytics, that data is not available until the next day,…
3 votes -
Set default payment type for circulation desk
We would like the ability to set default payment options for our circulation desks. We currently use the cash option for our student campus payment system since we do not have the ability to add custom payment types and we do not actually accept cash anymore so we use that but cash is showing as the "default" option from the payment area and most of our payments are credit card so we would like to set credit card as the default payment option.
3 votes -
account or book alarms
we often invoice customers for lost items only for them to return it without notifying a member of staff, meaning we have to keep checking either the book or the account to see if the books have been returned prompting us to cancel any invoices - it would be great if we could add an alarm to an account or book to notify us when a book has been returned...I envisage adding the ALARM to a BOOK or ACCOUNT when ever setting up blocks/fees associated with the account.
2 votes -
Make Author available in Ful Fines\Fees Notification Letter
"Author" is available in some other letters, like the Courtesy Letter, so it seems like it should be available in the Fines/Fees letter and anywhere the item title is available.
"Title" is helpful, but often not distinctive, and often does not contain the author (in 245 $c) depending on cataloging practices.
Initially reported via case 06662985; closed and redirected to enhancement request.
1 vote -
Disputed fine to trigger a task
It would be good if Alma could trigger a task or notice to staff or supervisors responsible for dealing with disputed fines when public service staff mark a fine as such.
1 vote -
Send ALMA notification when fines are waived
It would be helpful if ALMA can send a patron an email notification when fines are forgiven. ALMA is very good at communicating all other transactions, especially when a patron has generated a fine. However, when staff forgive fines in ALMA, there should be an easy way for staff to communicate with patrons. Currently, our preferred method is to directly email patrons and this reduces patron confusion on their end. Thank you! From a Circulation Manager
1 vote -
Option to disable circulation desk operator to waive fines/fees for themselves
We have student workers to perform waiving fines/fees activities. We'd like an option disable certain circulation desk operators' ability to waive fines/fees for themselves.
1 vote
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