Toggle cancelled borrowing requests in a "terminated" status
Borrowing request can be cancelled by staff or by patrons. This happens fairly frequently.
Now the problem is that cancelled borrowing requests stay "active". This creates a lot of noise in the list of active borrowing requests. RS staff has begun to delete the cancelled borrowing requests in order for them to only see the really active ones. This of course has a consequence on Analytics. I am unable to know how many borrowing requests were cancelled because they don't exist any more.
So ideally, cancelled borrowing requests would keep their cancelled status, but have an activity status of terminated (because there is nothing else to do).
Or maybe there could be a button for cancelled requests with which we could toggle the cancelled borrowing request activity status to terminated.
Or there could be a new activity status which is cancelled.
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Hi,
Is not the September 17' feature - "New Borrowing Requests Activity Status Filter Options" a solution ? This enables you to mark cancelled requests separately so they don't appear on your list of active requests, but can still be filtered into the resource sharing task list f required. See https://knowledge.exlibrisgroup.com/Alma/Release_Notes/0099_2017/04_September_2017/Alma_September_2017_Release_Notes/05Resource_Sharing_-_September_2017_Enhancements#New_Borrowing_Requests_Activity_Status_Filter_Options.
Thanks,
Moshe Shechter
Alma Product Manager