automatically remove lost item fees at discharge
When a lost item is returned and discharged, by definition it no longer requires replacement, so all replacement costs (except overdue fine) should be automatically deleted from the patron's record. It looks like we have to do that manually now, which is unnecessary and time-consuming.
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Danielle Emon commented
While the "Lost Item Replacement Fee" can be refunded if configured by setting the "Lost Item Replacement Fee Refund Ratio," the 'Lost Item Fine' must be removed manually. If not removed manually, this stays on a patron's account.
It would be helpful to be able to configure Alma to refund a 'Lost Item Fine' at the same time as a 'Lost item Replacement Fee' is refunded.
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Hi,
The 'Lost Item Replacement Fee Refund Ratio' policy is intended just for that. Setting this loan policy with a value of 100% on your loan terms of use will result in replacement fees being fully refunded when a lost item is returned.
Thanks,
Moshe -
Danielle Emon commented
Agreed...and not all staff are trained to watch for accompanying lost item fees that must be removed. Fees that are not removed from user accounts become preventable customer service issues. We would support the option to automatically remove lost item fees in addition to the replacement cost when a lost item is returned and discharged.