Deborah Fitchett
My feedback
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57 votes
An error occurred while saving the comment Deborah Fitchett supported this idea · -
3 votes
An error occurred while saving the comment Deborah Fitchett commentedA specific use case: we have some questions set up that result in:
* question 1 - tags to put physical books on short loan
* question 2 - tags to request more licenses/restrict downloads of ebooksCurrently we display these to lecturers but don't let them edit them later, even though it would be useful for them to do so if they change their mind. This is because if we enable editing of these tags, they appear as options on all material types, which adds clutter and confusion. So instead we have to turn off the option entirely, and if they want to take something off 2-hour loan they have to email / use the Discuss feature instead of simply removing the tag.
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9 votesDeborah Fitchett supported this idea ·Deborah Fitchett shared this idea ·
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1 vote
An error occurred while saving the comment Deborah Fitchett commented...And each time we do try again, it then opens a new blank case in the Support centre. Cases shouldn't be opened automatically if we haven't actually had a chance to talk to anyone. Instead, if an agent isn't available it should ask whether we want to open a case *or* try again later.
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58 votes
An error occurred while saving the comment Deborah Fitchett commentedOne complication is, when date ranges overlap, whether they should be sorted by the start date or the end date. My instinct is that this would depend on whether the date is ascending or descending, eg:
Sort by start date ascending:
Holding A 1990 - 2010
Holding B 1995 - 2000
Holding C 2005 - present (ie 2022)Sort by end date descending
Holding C 2005 - present (ie 2022)
Holding A 1990 - 2010
Holding B 1995 - 2000Would others agree?
Deborah Fitchett supported this idea · -
6 votesDeborah Fitchett supported this idea ·
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7 votesDeborah Fitchett supported this idea ·
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8 votesDeborah Fitchett shared this idea ·
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18 votesDeborah Fitchett supported this idea ·
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49 votes
Hello,
We will check if we can establish a feed for this content to be available in our Discovery services.
Thanks for posting this idea and for all the votes,
Tamar Ganor
Content Product Manager
Deborah Fitchett supported this idea · -
7 votes
An error occurred while saving the comment Deborah Fitchett commentedWe'd potentially use this too, with a LibraryH3lp chat widget (which works in a similar way as described in this idea).
(Our only caveat - based on our experience with adding the widget to our LMS, if/when you do this you'll start getting a lot of non-library questions - eg people asking when assignments are due, how to fix Turnitin problems, how to get an extension, etc!)
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3 votesDeborah Fitchett shared this idea ·
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42 votesDeborah Fitchett supported this idea ·
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4 votesDeborah Fitchett shared this idea ·
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112 votes
We are exploring options for this idea. The priority of the results is set by either Primo or Summon, so we cannot simply show the newest edition first unless the discovery ranking changes. However, we could potentially develop an option using the Questions feature in which the system could recognize that the instructor has added something which has other editions. The library could then configure a question for the instructor to understand if they want that edition, any edition, or the newest edition, for example. Would this help meet the need?
An error occurred while saving the comment Deborah Fitchett commentedBooks should definitely be prioritised over book reviews! But otherwise owned editions should be prioritised over non-owned, and full text available over non-full text available.
We'd then prefer to prioritise full-text over physical, but other libraries may have a different preference so this should perhaps be configurable.
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2 votes
An error occurred while saving the comment Deborah Fitchett commentedI'd include in this merging expiry dates (probably with the date farthest in the future "winning").
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4 votesDeborah Fitchett shared this idea ·
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39 votesDeborah Fitchett supported this idea ·
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642 votes
An error occurred while saving the comment Deborah Fitchett commentedCan I add all my votes to this?
Users search for journal articles by article title all the time. If the results page blithely tells them "The library doesn't have a physical copy of this item," how are they to know a) that in fact we do have it and b) in order to find it they have to search for the journal title and then check the volume/issue numbers?
This is probably the biggest barrier we have to people finding the papers they need - the entire purpose of a discovery layer.
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11 votes
An error occurred while saving the comment Deborah Fitchett commented(Just because subscriptions/OA status is volatile, noting another example, this one in production, where oadoi.org gives a result but the Unpaywall link doesn't appear: https://primo-direct-apac.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_ovid00006114-201303190-00024&context=PC&vid=LU&lang=en_US&search_scope=All_resources&adaptor=primo_central_multiple_fe&tab=default_tab&query=any,contains,chocolate&facet=searchcreationdate,include,2000%7C,%7C2020&offset=0&pcAvailability=true)
(Also noting that on an Alma-L email on 10th Nov 2019 Dana noted that they had identified an issue that "Unpaywall service does not appear when it is the only service available" which might be construed as describing this issue? She said it would be resolved as part of the December release but this issue still exists.)
Deborah Fitchett shared this idea ·
For #1 I think I'd disable Patron along with the other roles - if the account's compromised then the unauthorised person shouldn't get even that access either.
For #1 and #2 while I agree with skipping the need to save the user record (so easy to forget when in a panic!) it should have a pop up "are you sure you want to ..." confirmation in case of accidental clicking.