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196 results found

  1. Document convert tool to match Legacy citations to new Refworks

    For Word documents created with Write-N-Cite but linked to a legacy Refworks account, have a WnC conversion tool. It would match the citations in the document, to records in the New Refworks account. Auto-convert might not be possible without matching record IDs, but maybe field matching could offer a suggested match to "confirm" at each citation link in the MS Word document.

    3 votes
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    0 comments  ·  Writing Tools  ·  Admin →

  2. Add Shibboleth Login to RCM Add-in

    Add Shibboleth / Institutional sign-on / Federated Access to RCM Add-in for Word 2016.

    At present Shibboleth / Institutional login is provided via the web interface, but not via the RCM Add-in. The only way to login is with the alternate password option set in RefWorks web user settings.

    24 votes
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    Completed  ·  3 comments  ·  User Interface  ·  Admin →

  3. Don't automatically import subject headings as tags

    Subject headings from Proquest and other databases are automatically imported as "tags." This clutters up the interface, and makes it hard for users to add their own tags.

    71 votes
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    10 comments  ·  Importing References  ·  Admin →

  4. Admin: sort users by date last active

    Admin view of users - shoul dbe able to sort by any column AND download to excel/csv

    5 votes
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    3 comments  ·  Administrator Tools  ·  Admin →

  5. ISBN/ISSN, authors can be used to retrieve auto-cite metadata for manual input

    More criteria are recommended for retrieving metadata for auto-cite. ISBN, ISSN and authors are common. This will empower the auto-cite capability and save a lot of time for the researchers.

    9 votes
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    0 comments  ·  Importing References  ·  Admin →

  6. Export Tags

    It is essential that RefWorks export "tag" metadata in its various export formats. I have been using RefWorks for years but am discontinuing my use of your product until tag data is exportable. Tag metadata is some of the most valuable data in the library of citations that I have amassed over the past four years, and because it is not currently exportable, it feels as if ProQuest is holding my data hostage. Exportable metadata is not merely a perk to be added to your service; it is a MAJOR structural flaw that needs to be addressed.

    52 votes
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    6 comments  ·  Other  ·  Admin →

  7. Better usage stats

    The usage data currently available to admins isn't especially informative. We can see the total number of users and the total number of library views. But there's no way to know how many of those users created accounts, viewed their library once, and then never used RefWorks again vs. how many are using it regularly.

    Also, when the usage data is downloaded, the date formatting is inconsistent. For the first 12 days of a given month, the dates are formatted M/D/YY with the month and date inverted. From the 13th onward, the dates are formatted YYYY-DD-MM.

    57 votes
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    4 comments  ·  Administrator Tools  ·  Admin →
    Completed  ·  AdminShalhevet Bar-Asher (VP, Research Information Management, Ex Libris) responded

    I’m happy to update that with the recent June release, admins can now export a user data csv file. The data can then be sorted or filtered in excel as needed. It includes Date created and Date last active, which can be used to identify non-active users.
    More advanced usage data can still be obtained upon request from Ex Libris via your Account Manager or Client Relationship Manager.

  8. Add "search" to the view tool

    One of the most useful tools when reading a document is the ability to search in the text. Please provide us with this essential tool when viewing the uploaded PDF documents.

    61 votes
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    7 comments  ·  User Interface  ·  Admin →
    Completed  ·  AdminRefworks Admin (Admin, Ex Libris) responded

    We are happy to announce these improvements were completed in January 2026 release.

    https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/030_2025_RefWorks_Release_Information

  9. Export to BibLaTeX format

    RefWorks currently exports to BibTeX, the legacy bibliography system in TeX, but not to BibLaTeX, the modern and powerful bibliographic management in LaTeX&friends. Updating to BibLaTeX data model shouldn't be a big issue for RefWorks as it has the framework for exporting to BibTeX. Other tools like JabRef, Citavi, Zotero... have already native support for BibLaTeX.

    49 votes
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    0 comments  ·  Other  ·  Admin →

  10. Allow more than one RefWorks account per email address

    56 votes
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    6 comments  ·  Other  ·  Admin →

  11. Adding more citation styles

    Our users are requesting the addition of a new style : Pontifical Gregorian University (Italian) style to Refwork's list of supported styles.

    4 votes
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    0 comments  ·  Other  ·  Admin →

  12. Show reference numbers

    In old RefWorks references were numbered. It is still necessary.

    26 votes
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    2 comments  ·  Organizing References  ·  Admin →

  13. Diacritic characters

    Fix the problem diacritic characters. It was promised last year but still é or ä etc. have to be corrected manually.

    9 votes
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    Completed  ·  0 comments  ·  Importing References  ·  Admin →

  14. Show all fields included in a resource type on the edit screen

    Currently RefWorks only shows certain fields when you edit references, it would be better if it showed all fields for that type of resource that are defined in the style

    21 votes
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    Completed  ·  2 comments  ·  Organizing References  ·  Admin →

  15. Systematic Review Views

    Like the "Normal" or "Citation" view of the data, provide a Systematic Review view that just shows select fields, like Author and Abstract.

    10 votes
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    3 comments  ·  Organizing References  ·  Admin →

  16. Automatically download Full Text

    Download the Full Text, if it is available, automatically, so there's one less step in the research process.

    112 votes
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    9 comments  ·  Importing References  ·  Admin →
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