How can we improve Primo?

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Library Card page

I think it would more user-focused if the "Library Card" dashboard listed all of the requests and loans in one spot, regardless of the lending library. Many users are unaware of which library they've requested an item through - it would be nice if there was only one dashboard for patrons to check on the status of everything in one spot.

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Chrissy Cogswell shared this idea  ·   ·  Admin →

25 comments

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  • Sarah Henderson commented  · 

    I completely agree. Our students do not know who they have ordered items from and do not have the time (or patience) to scroll through a list of institutions trying to find the information/item.

  • Sandy Harris commented  · 

    I agree. #1 patron complaint. Plus sidebar is hard to see on some phones making it harder to navigate.

  • Natalie Jordan commented  · 

    Our patrons are having these same issues. One list of checked out items from all the libraries is best for patron usability. Plus, I have noticed on my own account that once you return all of the books to a consortial library, the library's name is still listed when viewing your loans. You have to change "All Institutions" at the top of the list to "Has Activity." But, it defaults back to "All Institutions" the next time you login to your account. This is only going to add to the confusion for patrons - to have libraries that they no longer have books checked out from still automatically displaying in the list.

  • Sarah Hoeksema commented  · 

    Yes, please. We have lots of patrons who are unable to view their checked out items efficiently.

  • Liz Hollendonner commented  · 

    Consolidating this information would be very useful for large consortiums and makes logical sense for the patrons. As it is now, we are getting lots of complaints and confusion from our patrons.

  • Nathan Thebarge commented  · 

    Yes, we have had lots of patrons confused by this - they will receive an overdue notice, go to their account, and not see the item. We also are part of a large consortium, so patrons may end up with dozens of libraries they have to check.

  • John Matthews commented  · 

    I heartily agree. This is a big cause of confusion for users.

  • Rebecca Pagan commented  · 

    We have a large consortia and loans are spread out among them. Having to open each institution to see the loans from that institution is confusing for the casual user and incredibly annoying for the user with many loans. Please make it user friendly. Users know the items by title and author, not owning institution.

  • Allan Berry commented  · 

    The sidebar is also ambiguous whether it has been selected; thus, users do not always realize the list of loans has been filtered.

  • Amanda Pippitt commented  · 

    Yes, please. Especially as more and more loans from different libraries in our very large system are made, more and more names of libraries will be added to the list in their account to confuse the patron. Having all loans and all requests in one tab each would be wonderful (especially the requests, as the system picks which available library to get something from, not the patron...how are they supposed to know without browsing through each library option which library something has successfully been requested from?)

  • Anonymous commented  · 

    Recently switched to PrimoVE and I'm getting a lot of complaints about the way Checked Out items and Requests display. The current way is NOT patron-friendly

  • Anonymous commented  · 

    Helps our patrons. That's what everything we do should do.

  • Michael Handis commented  · 

    This is much easier to understand and makes more sense than the current confusing way items are displayed to patrons.

  • Jennifer Smathers commented  · 

    This mirrors how many patrons are already used to seeing their checked out items from a public library system.

  • Anonymous commented  · 

    Yes, this makes sense. Especially since our patrons may not know what specific branches are named.

  • Jill Cirasella commented  · 

    For institutions with many libraries, it is crucial to be able to view items in this way. The current presentation will lead to massive amounts of confusion and frustration.

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