Alma

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  1. Expand Scope of Active Balance

    As new Alma users, we struggle with Alma’s use of the Fulfillment term ‘Active Balance.’ This is the balance owing that is displayed at the top of the Patron Services screen for each user. We find the term ‘Active Balance’ to be a bit of a misnomer because it only reflects fines/fees for closed transactions as listed under a patron’s Fines and Fees tab – leaving out currently accruing fines for overdue items (support case 00673063) and accruing fines for unpaid items declared lost (support case 00667631).

    The current display puts front line circulation desk operators at a bit of…

    8 votes
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  2. Damaged item should be added under ellipsis button menu

    When a book is returned damaged we only have the ability to put it under "lost" with a note. Having the ability to mark it as damaged and have the same functions as lost would be quicker and more concise.

    8 votes
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  3. Ability to run a job on items already marked lost.

    We would like the ability to run a job on lost items from other institutions, to receive a special block. This block restricts the user from placing anymore request and also (do to an app we built) blocks their electronic access. It is quite effective in getting the patron to return items the institution would then be billed for.

    The problem is a block placed on the item prior to it going lost is removed when the item is marked lost and we are not able to run a job on the lost items that would actually apply the block.…

    6 votes
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  4. Development request: support multi-institution Alma Touchnet integration

    We're excited about using the Alma Touchnet connector to automate Touchnet payments into Alma, however we have found that in its current form we can't implement. The reason is we are a multi-branch institution with different libraries each with different funds into which fines money is paid. Right now patrons pay fines in Touchnet by navigating to a separate Touchnet payment page, corresponding to a different library and account, for each library.

    Currently, the Alma Touchnet connector can only send payments to one Touchnet site. Then when the payment request comes back, it pays against that patrons account, in Alma,…

    6 votes
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  5. Adjust fines in Patron Record

    It would be useful to adjust fines in a patron's record without having to either a) delete the fine and then re-post (if adjusting higher), or b) waive part of the fine (if adjusting lower).

    6 votes
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  6. 5 votes
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  7. Letter sent to patron when fine waived

    Although there is a letter when a fine is paid, we'd like a letter that would automatically be sent when a patron's fine is waived.

    5 votes
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  8. Time Limit on Waive for Replacement Fees/Fines

    Feature Requested:
    The auto-waive functionality upon item return and ability to set the % to be refunded are wonderful features. To fully meet our needs though we need the % refunded to change after x period of time to a different % to be refunded.

    One possible solution could be to add a parameter that could be set to specify a time limit threshold for auto-waiving of replacement fees of a lost item upon return.

    Use Case:
    After a physical item has been lost for a year we have already bought a replacement and do not want to refund the…

    5 votes
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  9. Assessed Fines Letter - Ability to Send a Letter Notifying Users That Fines Have Been Assessed

    We need the ability to notify patrons at the point that fines are assessed on their library accounts. Some libraries use the Borrowing Activity Letter for this purpose, but we find that this approach causes confusion for our library patrons. The solution to these problems is to send a letter when fines are actually assessed on user accounts. The letter would be triggered either by the renewal of items resulting in fines or by the return of items resulting in fines. The existing Return Receipt Letter contains all the necessary data elements for this purpose. We request a similar letter…

    5 votes
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  10. Fines not printing

    When we try to print fines in the new UI, very little is printed and certainly not the information we need. We need to print title/barcode/due dates/etc. We can get the list up in Excel, but it doesn't include the patron information and there's too much information. It would just be nice to be able to print the screen and have everything at your fingertips.

    5 votes
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  11. Set default payment type for circulation desk

    We would like the ability to set default payment options for our circulation desks. We currently use the cash option for our student campus payment system since we do not have the ability to add custom payment types and we do not actually accept cash anymore so we use that but cash is showing as the "default" option from the payment area and most of our payments are credit card so we would like to set credit card as the default payment option.

    3 votes
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  12. Allow Fines API to return closed fees in the /users/<userID>/fees/<feeID> endpoint

    Something I have noticed is that the fines API has strange behavior when it comes to returning data. /users/<userID>/fees will return only fines for a certain status supplied in the query params, which defaults to active. This makes sense and is fine, but what doesn't make sense is that /users/<userID>/fees/<feeID> doesn't return closed (paid) fees. It returns this error message
    {
    "errorsExist": true,
    "errorList": {
    "error": [
    {
    "errorCode": "401873",
    "errorMessage": "Request failed: API does not support closed fees.",
    "trackingId": "E01-1412050816-2AZKJ-AWAE514295771"
    }
    ]
    },
    "result": null
    }

    This is fairly strange, I would have expected for the fine to still…

    3 votes
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  13. Add schedule time for a schedule job

    We would like to add a new schedule time to the schedule job Fines\Fees Notifications Job that send the letter - FulFinesFeesNotificationLetter - Every day at 09:00 .

    Thanks

    3 votes
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  14. View closed fines- order by transaction date

    When answering fines queries it would be useful to be able to arrange the 'closed' fines in the order in which they were resolved, in order to provide a chronological explanation.

    2 votes
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  15. Option of fine free returns

    Turns off fine accrual or loan suspensions when overdue items are returned to the library.

    2 votes
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  16. Ability to edit fines and fees report "Received By" location

    We have circulation desk operators perform shift duties with different locations. We would like the ability to edit "Received By" location library in fines and fees report, just in case the operator forget to change location when receiving overdue fines.

    1 vote
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  17. Fine and Fees notification email

    We would like the ability for a user to be notified and sent an email of the fees that they have when they come in to the library. This is done currently through a job that runs daily or weekly, but we also want the ability to send it to just one person.

    1 vote
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  18. Changing an item to damaged in patron services

    If we could change the status of the item to damaged on the patrons account (like you can to lost) then the fee would appear - it would save many steps.

    1 vote
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  19. 1 vote
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  20. The "Fines and Fees Report" under Fulfillment

    Put in a date range too far back and "Fines and Fees" informs you that "From date is limited to 7 days before the current date."

    Except...

    Say it's January 13th. Well, Last time I checked, January 6th is seven days before January 13th...

    But in reality, "Fines and Fees" will only let you go back to January 7th, because for some reason it assumes the day you're running it on is also part of that seven days.

    That's just dumb.

    Either the warning message needs to be more accurate...or it needs to actually go back seven days. I'd prefer…

    1 vote
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