Clearer terminology for loan and copy requests on ILL request form
Enable libraries to customise or replace terminology in Rapido request forms and request tiles so users can select services using plain language, such as "Loan" and "Digital Copy".
Current gap: The blank request form requires users requesting a loan to select Citation Type "Book" and Format Type "Physical". Rapido request tiles similarly use the term "Physical Copy". Nowhere in these workflows is the term "Loan" used. Users must interpret system terminology to understand which option will provide a borrowed item. Similarly, users requesting a scanned reproduction must select "Digital", which does not clearly communicate that they are requesting a copy of part of a work.
Impact: Users may be uncertain which option to select, increasing the likelihood of incorrect requests and creating additional support work for staff. Using clearer, service-based language such as "Loan" and "Digital Copy" would better align with user expectations and improve the request experience.
This enhancement would support plain language and accessibility principles by reducing the need for users to interpret library system terminology. It would also create greater consistency between Rapido request forms, request tiles, and the service terminology commonly used by libraries when communicating with users.
Lauren Kilby
shared this idea
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Paysach
commented
Yes, we are always verifying with our patrons as to what exactly did they want eg a chapter or a book.
perhaps to have multiple options available for the patron to select in order of preference eg 1 digital chapter 2 physical book 3 library purchases a digital book
and to clearly differentiate between an ILL digital chapter request and an ILL digital book request. And for those who don't lend/borrow digital books via ILL, for library admin to have the choice to disable/block ILL digital book requests.
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Dev Singer commented
This would also be useful in cases where a patron is NOT requesting a book, such as when they're requesting a DVD or a CD.