Our consortia has several libraries connected through “deliver to” relationships, allowing patrons to request and pick up physical items from different sites.

Currently, when these relationships are interrupted — for example, due to maintenance, or temporary closures — all related patron requests are automatically cancelled, and patrons receive cancellation notifications. That makes them angry.

We would like Alma to preserve these requests in an active or pending state during such interruptions, so they can be fulfilled automatically once the relationship is restored, without requiring patrons to place new requests.

This would improve the user experience and reduce administrative workload for library staff.