Swedish Characters (Case nr 00794172 Swedish Film Institute)
Apparently, since Alma and Primo are indexed differently, if you have chosen Scandinavian characters during implementation, Alma cannot handle searches on, for example, French accents. Works in Primo, but not Alma.
Obviously, for us Scandinavian customers this is problematic. There is a risk that both staff and patrons end up with faulty search results.
Andrew Christison, Customer Success Manager, promised to look into this on our behalf but also suggested we make an Idea Exchange for this issue.
In managing collections with numerous materials in different non-Western languages and scripts, whose metadata has been transcribed using different methods and Unicode charts over the years, the set-up of ALMA is a hindrance.
Knut A Bøckman commented
I strongly support this (but unfortunately I am currently out of votes...) The Royal Danish Library reported a similar case in 00863870 (”Searching with and without diacritics in Alma”).