Display of the RS Request Number in the patron's requests tab in Alma and Primo is missing
We have problems with our communication to our patrons when resource sharing borrowing requests are affected.
In the requests tab in the patron's account in Alma there is no possibility to display directly the request number (External ID) which is outstanding in the SNLP workflow. The staff at the circulation desk has to click 3 times (place in queue, barcode, resource sharing request) to see the related number to identify the correct borrowing request. After that you have to copy the number to put it in the search box of the borrowing requests after you have chosen the desired search aspect.
The author and the title are not enough to be certain working on the correct request, because the titles of the patron are often similar and the titles in all borrowing requests can be similar as well. So for the staff the easiest and fastest way to identify a request is to search for the external identifier.
For the patron who can only use Primo, there is no chance to point out which request she or he is speaking of, if the requests sounds alike.
What we suggest you to do is to establish the possibility to display the request number (for SNLP-workflow the External ID) in the column "Resource Sharing Request" for example underneath the status in the requests tab in Alma AND also to display this number in the patron's account in Primo.
m schwendener commented