We have several short-loan items that our patrons check out, and these items often generate small fines that are difficult to track whether or not a fine is legitimate, or if there may have been operator error.

For example, we circulate study rooms where a student may check out the room key, and a box of white board markers or a television remote. If the student returns the room key and white board markers on time, but not the remote, it's difficult to tell if that's valid.

Solution: Rather than emailing all staff that may need to interact with that patron in a dispute, we would like to be able to attach a note to the specific fine stating the reason the fine isn't being waived (e.g. the remote was left in the room and our staff found it at the end of the day). This leaves inboxes clear, removes any need to go digging through old emails, and creates access for new staff and student workers who may onboard after the original email.