Show completed requests in RS without having to enter search term
At the moment, completed requests are hidden from records and have to be searched by entering matching search terms. Our ILL staffs are finding facets appearing left to active requests records very helpful, as they reportedly spare staff members' effort and time to enter search terms and go through all the unwanted information. This applies to completed requests as well, as the staffs have to revisit them every now and then. It would be greatly appreciated if completed request records could be seen, limited, searched and browsed just like active requests, without having to enter search terms.
Completed Resource Sharing requests are not displayed without needing to search them explicitly.
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Kirstie N commented
I have run out of votes, but I want to add my support to this. It is very frustrating not to be able to look at completed requests in the same way as active ones.