Alma
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49 results found
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Anonymize fines by fine type and fine amount
Add parameters to be able to anonymize fines and fees by the type e.g. can anonymize overdue fines but not lost items.
and by fine amount e.g. could anonymze fines/fees under $10.10 votes -
Time Limit on Waive for Replacement Fees/Fines
Feature Requested:
The auto-waive functionality upon item return and ability to set the % to be refunded are wonderful features. To fully meet our needs though we need the % refunded to change after x period of time to a different % to be refunded.One possible solution could be to add a parameter that could be set to specify a time limit threshold for auto-waiving of replacement fees of a lost item upon return.
Use Case:
After a physical item has been lost for a year we have already bought a replacement and do not want to refund the…8 votes -
Expand Scope of Active Balance
As new Alma users, we struggle with Alma’s use of the Fulfillment term ‘Active Balance.’ This is the balance owing that is displayed at the top of the Patron Services screen for each user. We find the term ‘Active Balance’ to be a bit of a misnomer because it only reflects fines/fees for closed transactions as listed under a patron’s Fines and Fees tab – leaving out currently accruing fines for overdue items (support case 00673063) and accruing fines for unpaid items declared lost (support case 00667631).
The current display puts front line circulation desk operators at a bit of…
8 votes -
Ability to run a job on items already marked lost.
We would like the ability to run a job on lost items from other institutions, to receive a special block. This block restricts the user from placing anymore request and also (do to an app we built) blocks their electronic access. It is quite effective in getting the patron to return items the institution would then be billed for.
The problem is a block placed on the item prior to it going lost is removed when the item is marked lost and we are not able to run a job on the lost items that would actually apply the block.…
6 votes -
Immediate notification of fine/fee when item is returned
Per Ex Libris documentation and techs, Alma can't currently send a fine/fee notification letter to a patron as soon as an overdue item is returned; this is only done on a scheduled job once per day. However, in cases where a patron can't return to the library on short notice, it would be helpful for them to be informed of any outstanding fines or fees as soon as possible in case they're able to resolve it during a visit when they returned such an item.
It should be a straightforward matter for Alma to immediately send patron notification letters when…
6 votes -
Adjust fines in Patron Record
It would be useful to adjust fines in a patron's record without having to either a) delete the fine and then re-post (if adjusting higher), or b) waive part of the fine (if adjusting lower).
6 votes -
Development request: support multi-institution Alma Touchnet integration
We're excited about using the Alma Touchnet connector to automate Touchnet payments into Alma, however we have found that in its current form we can't implement. The reason is we are a multi-branch institution with different libraries each with different funds into which fines money is paid. Right now patrons pay fines in Touchnet by navigating to a separate Touchnet payment page, corresponding to a different library and account, for each library.
Currently, the Alma Touchnet connector can only send payments to one Touchnet site. Then when the payment request comes back, it pays against that patrons account, in Alma,…
6 votes -
Letter sent to patron when fine waived
Although there is a letter when a fine is paid, we'd like a letter that would automatically be sent when a patron's fine is waived.
5 votes -
Assessed Fines Letter - Ability to Send a Letter Notifying Users That Fines Have Been Assessed
We need the ability to notify patrons at the point that fines are assessed on their library accounts. Some libraries use the Borrowing Activity Letter for this purpose, but we find that this approach causes confusion for our library patrons. The solution to these problems is to send a letter when fines are actually assessed on user accounts. The letter would be triggered either by the renewal of items resulting in fines or by the return of items resulting in fines. The existing Return Receipt Letter contains all the necessary data elements for this purpose. We request a similar letter…
5 votes -
Fines not printing
When we try to print fines in the new UI, very little is printed and certainly not the information we need. We need to print title/barcode/due dates/etc. We can get the list up in Excel, but it doesn't include the patron information and there's too much information. It would just be nice to be able to print the screen and have everything at your fingertips.
5 votes -
Process type "Lost and Paid" Should Not Be Added To Items After Waiving Their Lost Item Replacement Fees
We discovered that the process type "Lost and Paid" is applied to items whose Lost Replacement Fee has been waived by staff! This is misleading. It means that we have items marked as Lost and Paid where no money has exchanged hands. This can have financial audit/reconciliation implications if a report is generated on this process type without relying on other data to clarify past transactions.
I wonder if Alma could add an additional process type that would better distinguish between lost books that were actually paid for and those whose fee was forgiven by using, for example, "Lost and…
4 votes -
Set default payment type for circulation desk
We would like the ability to set default payment options for our circulation desks. We currently use the cash option for our student campus payment system since we do not have the ability to add custom payment types and we do not actually accept cash anymore so we use that but cash is showing as the "default" option from the payment area and most of our payments are credit card so we would like to set credit card as the default payment option.
3 votes -
Add schedule time for a schedule job
We would like to add a new schedule time to the schedule job Fines\Fees Notifications Job that send the letter - FulFinesFeesNotificationLetter - Every day at 09:00 .
Thanks
3 votes -
Require a better fines and fees summary report
Would like to see an actual report that summarizes the days transactions by transaction type (one line each for fines, lost payments, processing fees, etc., inlcuding the total number of transactions and amounts) in one section and then a summary of transactions by payment method (# of transactions and the total), with a line for the grand total. An itemized list of transactions would not be required as staff generally just need the totals to balance at the end of the day/shift. While something like this can be built in analytics, that data is not available until the next day,…
3 votes -
Overdue fine
Overdue fines should not only be configurable for a time period of 1 hour or 1 day maximum, but also for 1 week and 1 month.
3 votes -
Option of fine free returns
Turns off fine accrual or loan suspensions when overdue items are returned to the library.
2 votes -
account or book alarms
we often invoice customers for lost items only for them to return it without notifying a member of staff, meaning we have to keep checking either the book or the account to see if the books have been returned prompting us to cancel any invoices - it would be great if we could add an alarm to an account or book to notify us when a book has been returned...I envisage adding the ALARM to a BOOK or ACCOUNT when ever setting up blocks/fees associated with the account.
2 votes -
2 votes
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View closed fines- order by transaction date
When answering fines queries it would be useful to be able to arrange the 'closed' fines in the order in which they were resolved, in order to provide a chronological explanation.
2 votes -
The "Fines and Fees Report" under Fulfillment
Put in a date range too far back and "Fines and Fees" informs you that "From date is limited to 7 days before the current date."
Except...
Say it's January 13th. Well, Last time I checked, January 6th is seven days before January 13th...
But in reality, "Fines and Fees" will only let you go back to January 7th, because for some reason it assumes the day you're running it on is also part of that seven days.
That's just dumb.
Either the warning message needs to be more accurate...or it needs to actually go back seven days. I'd prefer…
1 vote
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