Make facets user friendly
We would like the facets in Summon to work more in the way they do in Primo. In Primo the included or excluded facets are shown above the search results in little boxes with an easy to understand cross to remove them. Similar solutions are used on several database platforms, so our users would recognize how to use the feature without thinking too much.
In Summon it’s not intuitive to remove a chosen facet. If you have included a facet and want to remove it and you hoover over the text, you are tempted to click on the red dot with a cross on it, because that is usually the way you delete things. But, instead you should click on the green check. If you use the cross you exclude that facet instead. It’s very confusing for our users. Also, when you click the pen-symbol you have to remember to click Apply for the changes to take effect, which is not intuitive since all other changes you make with the facets are applied at once.
We are revising the way facets work, including improving how exclude works and in how you apply changes when using the More Facets pane (the secondary pane when you click More beneath a list of facet values).