Improve Primo RTA status for items that are in transit, on order, in processing, missing, etc.
Right now if an item is not available, then the item says "Checked out..." even if the item isn't actually checked out. In Alma, the status is under "Process type" and we want this more detailed "Process type" to be displayed to our users instead of just "Checked out.." for everything that isn't available. This is really confusing if the item is missing or being processed by our technical staff. We need to be able to tell users more detail. We have had several users request our library order a book and then when the book is being processed it says "Checked out" in Primo and then the user sees that it is checked out and gets upset that someone checked it out before them...since they are the ones that asked us to get it. But really it isn't checked out so what Primo is telling users is wrong. I know we can change the wording to something like "Unavailable" but that may indicate that the item may never be available and we really do want items that are actually checked out to say "Checked out".
Jane Daniels commented
I don't have any votes left but would heartily support this improvement for all the reasons that April cites.