Alma

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  1. Fine&fees and blocks

    Currently, a user who has exceeded the limit of cash in his active balance, is blocked. That's ok.
    However, if a user has a lot of overdue loans (and fine&fees), and exceeded the limit of fines & fees but not in his active balance (loans are active), Alma won't block the user.
    So, until user returns documents or renew there, he can check-out new books.

    Is it possible to add an option in the Alma BO to block a user who has exceeded the limit of fine/fees all fine/fees included and not only those which are "closed" and added in…

    1 vote
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      0 comments  ·  Fulfillment  ·  Admin →
    • Provide controls to prevent expired users from being sent Alma generated emails

      Currently, when it comes to sending emails, Alma does not distinguish between current and expired users. For the weekly statement, this can result in a huge numbers of non-delivery reports (bounce emails) where the expired users' email account has been removed. Because Alma is generating so many failing messages within a short period of time, this can result in further non-delivery reports failing to be delivered.

      Alma should provide controls, preferably fine-grained as well as global, to prevent expired users from being sent emails.

      1 vote
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        0 comments  ·  Fulfillment  ·  Admin →
      • Include request history in item fulfillment history

        We really need to have the request history figure in the fulfillment history of the item. Request are an essential part of the workflow which trigger certain things. When we want to analyse why this and that happened, we need to know when an item has been requested, when it has been rejected, etc. The requests are just an integral component of the fulfillment workflow, so we need this information in the fulfillment history of the item.

        We can have this information in Analytics, but then it is separate from the fulfillment history and it is a lot of work…

        37 votes
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          1 comment  ·  Fulfillment  ·  Admin →
        • Manage Patron Return

          Add a return items in the manage patron records (& add backdate to it), so that when items are scanned in, we can verify the patrons account has nothing remaining, and remind them of due dates for materials still remaining on account!
          *This is great for sets (8 piece camera kits) that all have individual barcodes, but that are all expected to be returned and loaned together... Also great as a customer service boost to remind patron of books they forgot to return; at the end of a long loan period. Especially when they thought they brought everything in!

          3 votes
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            0 comments  ·  Fulfillment  ·  Admin →
          • Ability to Block Loan Status Notice based on Loan Status

            Ability to Block Loan Status Notice based on TOU
            The process for blocking the loan status notice (FullItemChangeDueDateLetter) should be more flexible. Currently, it's sent whenever a request is submitted for any item checked out by a particular user group, whether that item is recallable or not. It's unnecessary and confusing to receive a recall notice when the due date isn't being changed.

            1 vote
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              1 comment  ·  Fulfillment  ·  Admin →
            • Allow "ignore_lender_due_date" setting to be customized per resource sharing partner

              Currently the "ignore_lender_due_date" setting in the Alma Customer Parameters Mapping Table is a global setting; it applies to all resource sharing partners. This is problematic for consortia who have resource sharing partners for consortia members, as well as a resource sharing partner for ILLiad.
              Setting "ignore_lender_due_date" to "true" works for our consortia resource sharing standard checkout, but ILLiad due dates must be entered manually.
              Setting "ignore_lender_due_date" to "false" works for the ILLiad lender due date, but then consortia due dates must be entered manually.
              If "ignore_lender_due_date" could be configured separately, for different types of resource sharing partners, this would allow…

              27 votes
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              • Enhance Cost Per Use reports

                It would be really good if we could customise the Cost Per Use reports to better reflect the data each institution might want to collect. For example, they might need the cost data to be based on invoice subscription dates rather than fiscal year paid. Another example is wanting to calculate on usage on a specific platform rather than combined usage across all platforms.

                1 vote
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                  0 comments  ·  Analytics  ·  Admin →
                • Display Loan HOUR in Patron Services and Manage Item Returns

                  Currently the Patron Services and Manage Item Returns screens display the DATE an item was loaned only. It would be helpful if they also displayed the HOUR. On the Patron Services screen, it takes extra clicks to review the Loan History in the Actions menu. On the Manage Item Returns screen, it is impossible to view the hour -- you must go to the item's history, which isn't accessible directly. The hour is already displayed in the Patron Services Due Date and Manage Item Returns Returned Date fields. I hope it is easy to add the hour to the Loan…

                  5 votes
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                    0 comments  ·  Fulfillment  ·  Admin →
                  • Add "Previous User" in Manage Patron Services

                    It would be great to have feature to see the last previous user that you pulled up in the Manage Patron Services Patron Identification page. We often find ourselves needing to look up information on the patron who we just checked out materials too.

                    141 votes
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                      4 comments  ·  Fulfillment  ·  Admin →
                    • DIfferent cancellation letters for ILL requests and hold requests

                      We want to be able to notify users when cancelling an ILL request but, at the moment, as the cancellation letter is shared by Circulation and Resource Sharing and the majority of cancellations are for holds, the letter is sent from the Circulation email address and has a Customer Services signature.

                      This means that we can not notify a patron directly when we cancel an ILL request as they might want to reply and the email would go to the wrong department.

                      This means we have to follow a two-step process where we send a query to the patron informing…

                      8 votes
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                      • 1 vote
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                        • Improve the resource sharing's audit

                          We would like to see on the audit of a borrowing request which actions were done.
                          For example, if we change or add something to a title, we could not see that anywhere.
                          We would like also to know if the publication date was changed, ...
                          We are a team of 5 librarians and with 10'000 requests from our users per year it's not possible to remember what everyone makes for each request.

                          In attachment, the audit now and an example of our ancient audit (historique) on the ancient software.

                          5 votes
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                          • In Metadata Editor, open records by MMS id directly

                            It's common to have a list of MMS ids that need to be worked on in Metadata Editor. The current workflow is to do a repository search, be taken out of MDE, click "Edit Record" and wait to be slowly taken back into MDE.

                            It would speed things up *tremendously* if there was a way for users in MDE to input an MMS id and just have the record open up straight away.

                            7 votes
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                            • 3 votes
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                              • Convert a lending request into a borrowing request.

                                We can easily convert a borrowing request into a lending request, the other way around is impossible without losing all information about the lender.

                                As we supply libraries with material from other libraries we now have to manage the request in both Lending and Borrowing.

                                5 votes
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                                • The Letter Activity Mapping Table should be searchable. .

                                  The cryptic names of the various emails make it difficult to find the one I want to customize. A simple search box would go a long way toward greater ease of use.

                                  1 vote
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                                    0 comments  ·  Other  ·  Admin →
                                  • Add City and NPA from physical address to global Contact Information screen of user

                                    When you consult the Contact Information Tab of a user, you can only see the first line of the physical address, which most of the time is the street address.
                                    We would like to add the column City and NPA to this screen.

                                    This way, for over 90% of our patrons, we can directly see the complete address without having to consult the detail of the address.

                                    This would save us much time, as staff are required to regularly ask the patrons whether their address is still correct.

                                    2 votes
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                                    • Please increase the font size or give us the option to increase it please.

                                      Please increase the font size or give us the option to increase it please.

                                      5 votes
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                                        0 comments  ·  Other  ·  Admin →
                                      • Requests Tab - Tasks

                                        The Task Column displays the text "Not Started" if an item is On Loan. For Resource Sharing requests it displays the text "Not Started" for all statuses e.g. Created Borrowing Request, Request Sent to Partner, Digitally Received by Library, Waiting for Cancel Response etc... Is it possible to change this to a more meaningful text such as "In Process"?

                                        1 vote
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                                          0 comments  ·  Fulfillment  ·  Admin →
                                        • Manage Fulfillment Options

                                          Resource Sharing actions carried out via Manage Fulfillment Options should appear in the Audit tab by date and operator.

                                          1 vote
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