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Fulfillment: Physical item recall: option to recall more than one copy

Currently in Alma when a request is placed on a title where there are 10 copies all out on loan, and none available, a single real-time recall notification is sent to the patron who has the oldest loan, changing their loan status to 'recalled'. The 9 other patrons who have a copy are not made aware of the potential demand for the item at that time.

For the case where there are many copies of a title, the patron requesting the title could be better served if we were to recall more than one item. For example, we might say: up to 3 copies - recall 1, 4-6 copies - recall 2, 7-9 copies - recall 3, etc, etc

This proposal seeks to enhance how Alma's request mechanism handles recall of loans, with potentially more than one item being recalled, perhaps in proportion to the total number of copies.

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    Jenny McNallyJenny McNally shared this idea  ·   ·  Admin →

    3 comments

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      • Moshe ShechterAdminMoshe Shechter (Alma Product Manager, Ex Libris) commented  · 

        Hi,

        Thank you for this idea. We will indeed add more flexible policy configuration options for the recall process, including the option to set the percentage of recallable copies that should be recalled. For example, if there are 10 copies, of which 3 have already been recalled, and the parameter is set to 50% then 4 items will be recalled (.50 * 7=3.5)

      • Roy VickersRoy Vickers commented  · 

        This would be a much overdue enhancement. Items with high multiples are also likely to have multiple reservations. Removing the option to renew across all copies in such cases would hopefully encourage students holding those items to be more time-conscious in their strategic use, as well as giving those waiting a fair opportunity.

      • John SpringettJohn Springett commented  · 

        Thank you for adding this, it was on my list of things to do. This cases us lots of problems with fines. We tend not to charge overdue fines as they are caused by non hold related issues. We do however charge recall overdues, but the overdue holds of course do not show this as they were not recalled!
        This is also stopping us from using term loans as holds will never be satisfied if the recalled item is not returned.
        Many thanks
        John

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