Initiate consortium fulfillment requests for items in another institution from Alma
In our consortium, we would like to be able to place requests for items in other institutions on behalf of our patrons in Alma.
Scenario: a patron (dean, faculty member, etc) calls the circulation desk asking if an item is owned by the library. Circ operator searches Alma and finds the item in a consortium library. Circ operator SHOULD be able to request item in Alma from the patron's record. Right now, circ operator has to tell the patron to search Primo and request on his or her own.
Linda Lerman commented
Our fulfillment manager always provided this extended service for administrators and for faculty via our department liaisons before we went live on Jan. 9, 2017. Not having this option in Alma results in a lower level of service for our primary users .
Clearly this funtionality is essential. The Fulfillment staffs and managers must have the ability to step in to provide timely support for patrons experiencing a wide range of access issues that are beyond their control.
I work in ILL with resource sharing (not Circ), however, you should be able to request an item for your patron from another library in your consortium through the "Repository Search" feature, faceted to the "Network" tab. Then search using "physical item" + "keyword," and either title/OCLC number/ISBN or what have you. Find & choose the item by clicking "resource sharing request," and use their barcode/ID/name to make your patron the requester.
Perhaps your roles are restricted from doing this as a Circ operator?
It is important for our circ staff to be able to do this for our patrons.
Absolutely! This is an important feature for patron service.
Please make this more of a developmental priority.
This needs to happen. Please expedite.
Yes, we would love to see this option too.
S. Strohm commented
Yes, this needs to be done. An option we need
This is a great idea and it would make it much easier for our patrons.