Modify the renew request reject note sent to partner for lending request
When a resource sharing lending request receives a renew request and is rejected, the following note is sent to the partner “Note: Cannot be renewed, maximum renew date DD/MM/YYYY HH:MM:SS AEST was exceeded.” This note is confusing to the partner as the maximum renew date in the note is the date which the request was processed not the due date. In addition, the note implies the renew date of the loan has passed the allowed time, however the renew date has not been exceeded. The note could be improved by simplifying it to say “Cannot be renewed, maximum loan period reached.”
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Hi,
The expected behavior is that the :Cannot be renewed, maximum renew date DD/MM/YYYY HH:MM:SS was exceeded" message will be triggered only if the maximum renew date is the reason for the renew request rejection, and that the message indicates the correct maximum date as per the policy used in your lending request TOU.
Please report a Sales Force case if that is not what you experience.
Thanks,
Moshe Shechter