Report of Outstanding Borrowing Requests
We would like a to be able to: 1. Create a report of outstanding borrowing requests, 2. Automatically send the claim letters by email to the partners, 3. Update the status of the requests to Claimed.
As of March release for peer-to-peer resource sharing partners, you can trigger an automatic claim letter when a configured period of time is reached. For example, when the Automatic Claim check box is selected and the Time to Claim (days) field is set to 7, if a request was sent 7 days ago and the request’s status is still Sent, a claim letter is automatically triggered and the request status is set to Claimed.
You can also configure an option to send a cancel message and continue through the rota.
In case of an Email/SLNP partner, the letter is sent by email.
For ISO requests, the notice is sent in a General Message. The text in the message can be configured
for more information see Alma Release Notes:
https://knowledge.exlibrisgroup.com/Alma/Release_Notes/2020/Alma_2020_Release_Notes
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Lynne Porat commented
Great!
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Lynne commented
This sounds like a very good idea, however, we would still need one or two reminders to be sent by email before the request is cancelled and transferred to the next partner in the rota, especially if there is only one partner.
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Hi,
For ISO requests, a rota partner that does not respond within a configurable number of days is automatically expired, and the next partner on the rota is activated. Perhaps a similar process should be applicable also for email partners.
Moshe
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Lynne Porat commented
The report should be based on the Estimated Date of Arrival (or one week from Date request was Sent to Partner), and should be adapted to Estimated Date of Availability if the item is on loan in the supplying library.
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Lynne Porat commented
Also known in UK as CHASER