Adding "Level of Service" to Resource Sharing Borrowing/Lending Request Facet
Currently, when placing a Resource Sharing Requests (both Borrowing and Lending), clients are able to select a "Level of Service" e.g. Core, Rush, Express. The Borrowing/Supplying library will then base on this level of service to prioritize the workload. At the moment, Level of Service is not available as a facet for filtering in Alma. The impact is that library staff need to go through every requests to find out what level of service the client has requested. When the Borrowing and Lending Request list contains hundreds of requests, this task is impractical and defeat the purpose of having "level of service" feature. Hence, we need the "Level of Service" field to be on the facet.
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The September 2017 Release now includes the level of service on a borrowing or lending request was added as a facet to borrowing and lending request lists.
See here for more details: https://knowledge.exlibrisgroup.com/Alma/Release_Notes/0099_2017/04_September_2017/Alma_September_2017_Release_Notes/05Resource_Sharing_-_September_2017_Enhancements#Level_of_Service_Facet
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Hi,
For you information - we are targeting the deployment of the new level of service facet for H2 of 2017.
Thank you,
Moshe -
Annette Schryver commented
Hi Moshe,
We have developed an interim solution for this issue - using the lending API we retrieve all requests and if there is Rush or Express in the Level of Service, an email is sent to our ILL email address. I wonder if a web hook to send an email to a nominated account might be also added as well as the facet?
Regards,
Annette -
Definitely a good idea ! The requested Level of Service is information that certainly effects the processing of requests, particularly on the lender side.
We will add the “Level of Service” facet to the existing Resource Sharing Borrowing/Lending Requests task lists.
Thank you for a great idea !
Moshe
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Margaret Colmer commented
This would be essential for functioning resource sharing workflows
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Lyn Moore commented
Yes, having a filter would be a great enhancement. Lyn Bond University
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Tony Wai commented
In addition to the above, we would also want the "Level of Service" available as a report criteria in Alma Analytics. Feedback from ExLibris (SF240962) confirmed that it is currently unavailable.